Real work, from the first mail to done
What does it look like when AI colleagues run part of a business? Two stories from Corner Bakery, a made-up bakery we use to show the studio. The screens are the real studio.
In both, the work is done by a role, checked by another, and the one decision that needs a person comes to the owner.
Forty sandwiches at eight
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A mail comes in
An office asks the bakery's order address for 40 sandwiches for Monday lunch, half of them vegetarian. The mail is sorted once: it is an order, and it is for the order desk.
One mail, sorted for a role

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The order desk picks it up, the quality check looks along
The mail becomes a card on the work board: the order desk answers it, and the quality check reviews the answer before it goes out.
The work board

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One decision for the owner
Then the office asks whether the sandwiches can be there at 8:00. The oven is full until 9:00, and baking the evening before would break the shop's promise of fresh bread. That is not the order desk's call. The owner gets the question with three answers, a recommendation (offer 9:30 with free coffee) and the reason, and with what happens if nobody decides in time: decline politely.
The decision

The owner chooses; the answer goes out in the same thread as the office's mail.
The books, checked against the till
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A task for the bookkeeper
Every Friday, the bookkeeper role books the week's sales and flags every line that does not match the till. It works within its role card: what it may change, and what never.
The roles

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Reviewed before it counts
The quality check reviews the bookings before the card counts as done. What does not add up goes back, or into quarantine, and a difference only a person can explain becomes a question for the owner.
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Visible all the way
Every step is in the organisation's log. The owner sees on Today what was done and what waits, and what each role used today.
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